Should Tafelberg supply the incorrect product or if the product is damaged or faulty, Tafelberg shall exchange the unit for a new one, provided that the damaged unit is returned in its original packaging with all warranty cards, manuals and accessories. Certain made to order items may only be returned for a replacement but not for refund.
Tafelberg works on a seven-day refund policy, provided all details regarding refund is known.
Cash refunds will not be given, and any monies due will be paid back into the user’s bank account.
For any Queries on Refunds & Returns please contact our customer care service at [email protected] or phone us at 021 944 3330 and ask for customer care.
Deliveries to Customers will be confirmed by the salesperson and will depend on stock availability, delivery area and weather conditions.
All Deliveries will be carried out according to the company’s standards and procedures within the following boundaries:
- Customer item/s will be delivered to their home or alternative address provided.
- Customer will provide us with a signature of “GOODS TO BE FOUND IN ACCEPTABLE ORDER” where after we will not be held liable for any discrepancies or damages.
- All packaging materials will be removed on request.
- Any unorthodox delivery arrangements (e.g. goods to be lifted over walls, delivery to the 10th floor of an apartment block) must be mentioned and approved prior to the delivery.
- We will call the Customer at the primary phone number listed on the delivery note on the day of delivery to confirm a one-hour delivery-time window; ensure to supply an alternative number to eliminate any inconvenience.
- For your convenience, we offer to remove and discard old items.
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected] or mailing us at: Tafelberg Furnishers 128 Durban Road, Bellville, WC, 7530, South Africa
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 5 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
Allows us to store information about your session (referrer, landing page, etc).
Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
Counts the number of visits to a store by a single customer.
Stores information about the contents of your cart.
If the shop has a password, this is used to determine if the current visitor has access.
SECTION 6- AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at [email protected] or send your message using our contact form.